Returns & Exchanges
At Detail Depot NZ, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return it within 30 days of receipt provided it remains in its original, unused condition.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the items in their original packaging, ensuring all labels and accessories are included to prevent damage during transit.
Ship to Detail Depot
Affix the provided return label or ship the package to our Auckland warehouse using a tracked courier service for safety.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your full refund or dispatch your replacement item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing